CANCELLATION POLICY

How do I cancel my subscription? When is the last day for me to cancel my subscription before I get billed again?

You may cancel anytime. Without penalty.

You can cancel your order before the 28th of the month, so you won’t be billed for the next month’s box.

If you need any help, please don’t hesitate to email hello@matildaslitkit.com.

To do so, go to your account and click on “MY ACCOUNT”. On the right side of your subscription click on the “VIEW” button. On the next page you will see 4 buttons. Click on “CANCEL” if you want to terminate your whole subscription with us. Please also leave us a message to let us know why you are leaving! We want to know if we can improve our services.

 

RETURN AND EXCHANGE POLICY

There are cases where you can return or exchange your items.

In case of damage to the box and/or to its contents upon arrival, or if you feel that anything is wrong or missing please send us a picture of it immediately so we can help you as soon as possible! Please be as detailed as you can. We will replace the items that are damaged or, in the very unfortunate event, the whole box immediately after we have verified your issue. We don’t refund or replace anything after delivery, so we really want to stress that you let us know as soon as you open the box and find out something is wrong!

If you are unhappy with the box and its contents, please send us a message and explain us why and we will do our best to find the right solution. Unfortunately we cannot give you any refund or replace any item that you already received and did not like.

And in general: if you feel like our products and services could improve in any way, please send us a message! We want to provide the best for you!

Please let us know if something is wrong with your box within the FIRST week upon receiving.