faq
GENERAL
When does my subscripiton renew?
Your subscription automatically renews the 1st of each month.
If I sign up today, how do I know which month’s box I will receive?
The boxes are sent out between the 18th and 20th of each month and we need some time to prepare the best books for your children. So if you subscribe after the 10th of the month, you will subscribe for the next upcoming month.
Do I need to help my child?
Some kids learn very independently, other kids need a bit of help. The box is specially designed to serve both! We want to promote the love for learning, but we want to express that it would be a lot of fun to learn with the whole family! It will be a fantastic experience to enjoy reading, learning, creating and crafting together with the contents of Matildas Lit Kit.
Do you have considerations for children who have allergies?
Of course we do! We have different themes each month and we include art materials. If your child is allergic to something, just write it on your checkout note or send an email to hello@matildaslitkit.com and we will make sure that your kid receives a Lit Kit with contents that consider his or her allergies.
Can I skip a month?
Yes, of course!
You have full control of your subscription.
If you are on holiday in Spain, you can change your shipping address to your holiday destination so you can continue
receiving your box.
To do this, go to your account and click on “MY
ACCOUNT “and then SUBSCRIPTIONS, on the right side of your Subscription, click on the “VIEW” button. On the next page you will see 4 buttons Click on “CHANGE ADDRESS” to update the details of your address.
Do not forget to reset your home address when you want to receive your box upon your return!
PAYMENT
What payment methods do you accept?
We accept all major debit and credit cards.
Why is my credit card being declined?
If this should happen, please send us a message at hello@matildaslitkit.com so we can check if the problem exists on our side. If we cannot find anything we ask you to contact your bank.
What currency will I be charged in?
Euros
When will I be billed for my Matildas subscription?
For first time subscribers, you will be billed immediately upon your first purchase. After that, your subscription will renew on the 1st of the month.